ServiceNow Engineer IV
So many opportunities to make a difference. And advance your career.
You’ve embraced our purpose of making a meaningful difference in the lives of our clients, our colleagues and our communities. You’ve experienced the collaboration borne of a firm where everyone is aligned toward a singular focus: serving the client. You belong at Edward Jones, but you’re ready to stretch your skills and advance your career.
Job Overview
Hiring Leader: Don Richards
Recruiter: Pallavi Tokala
HQ Grade: 11
Hiring Minimum: $96471
Hiring Maximum: $164262
Are you looking for an opportunity in ServiceNow?
The ITSM Platform Delivery Team at Edward Jones is responsible the day-to-day management and maintenance of the Now Platform. This team works with the Service Management office to provide overall strategic direction, ongoing administration, and executes development against the Technical Roadmap aligned to requirements and priorities from the Business.
We’re currently expanding our team, including an opportunity for a ServiceNow Engineer IV to Join our ITSM Platform Delivery Team. As a ServiceNow Developer, you will play a key role in developing, designing, and implementing high-quality software solutions on the ServiceNow platform. This is an exciting opportunity to work in a dynamic and collaborative environment, leveraging your expertise to enhance our internal customer’s processes and drive innovation.
What You’ll do
Essential Responsibilities will include but are not limited to:
- Develop, configure, and customize software solutions on the ServiceNow platform, ensuring high performance and scalability.
- Develop and maintain ServiceNow forms, workflows, and processes across multiple modules such as, CSM, SPM, ITSM, and ITOM using JavaScript, XML, HTML, CSS, and SQL Server.
- Collaborate with cross-functional teams to gather requirements and design solutions that address the clients’ needs.
- Create and maintain technical documentation, including design specifications, implementation plans, and user guides.
- Conduct unit testing and troubleshooting of software solutions to ensure functionality and quality.
- Collaborate with stakeholders to define, prioritize, and plan development projects.
- Stay up to date with the latest ServiceNow releases and features and provide recommendations for product enhancements and improvements.
- Provide technical expertise and support to end-users, resolving any issues or inquiries related to ServiceNow.
- Identify opportunities and drive innovation and efficiency through automation and self-service.
- Participate in code walkthroughs, reviews, and reworks to ensure high-quality deliverables.
- Identify, document, and track software defects.
- Serve as tiered point of escalation for bug-fix support and enhancement development for customizations.
- Perform thorough regression testing for resolved issues.
- Manage, update, set creation and migrate updates from test environments to production.
Skills/Requirements
- Bachelor’s Degree in IT, Business or related major or equivalent work experience.
- Minimum of 5 years’ experience with hands-on ServiceNow development.
- Subject Matter Expert on the Change Management Module
- ServiceNow Certified Application Developer and Certified System Administrator certifications are required.
- ServiceNow expertise and the ability to lead the development/configuration across multiple environments.
- Experience and strong skills in Web Development (HTML, CSS, JavaScript, Angular.js).
- Experience configuring ServiceNow with Flow Designer, Client Scripts, advanced UI Policies, Workflow editor, ACLs, and Script Includes, as well as UI Scripts to fulfill requirements and experience with JavaScript/GLIDE, HTML5.
- Experience in a high-growth environment collaborating with innovative cross-functional teams and problem-solvers. Ability to work independently as well as engaging and contributing to teamwork.
- Detail orientation with strong analytical capabilities to overcome ambiguity, articulate complex technical concepts in a clear, concise, and engaging manner, ensuring comprehension among diverse audiences.
- Experience with Best Practice Engine Rule Creation
*Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday.***
Career Progression
Career Progression
The skills you’re gaining in your current role can help you succeed in your next.
Tech? HR? Marketing? Operations? One of the benefits of working at a large firm with many areas of expertise is that you can test the waters in other areas. Bring your transferable skills to a new role or division. Use your experience as a springboard to leadership. We encourage you to advance your career in this way — and will support you along the way.
Extra compensation when you need it most – with no ceiling on how much you can earn.
And we really mean it. There is no ceiling on how much you can earn as we have a work hard and be rewarded philosophy. We also understand that new financial advisors might be more worried about the floor. So we provide a guaranteed salary for your first four years. Did we mention bonuses, commissions, profit sharing and travel awards?
“As hard as I want to work determines how successful my business can be.”
– Mark Audet, CFP Financial Advisor
Associate Testimonial
Associate Testimonial
It’s like professional development in the world’s largest sandbox.
Training, continuing education and mentoring – that’s only the beginning. Our headquarter campuses offer thousands of roles – and as many opportunities – for you to try new skills, get involved on different projects and step up as a leader. You’re in charge of your professional development. We just provide the opportunities.
No experience in finance? Bring your developed skills, we’ll guide you the rest of the way.
Some of our most successful financial advisors come to us from other fields. Our training and development is designed to help you succeed. From helping you pass your licensing exams and training you to understand the complexities of our industry, to arming you with the knowledge and skills to build your practice, we invest in your training and development. Every. Step. Of. The. Way.
Learn more at a virtual or in-person event
Learn how Edward Jones is built differently – and how our unique business model puts you in charge of unleashing your potential. Virtually or in-person, we’ve created several opportunities for you to network and learn more from current Edward Jones financial advisors.
Webinars
Register for our “Investing In You: The Edward Jones Financial Advisor Opportunity” webinar. This confidential, 30-minute program provide insight into what financial advisors do, valuable transferable skills and the ongoing support you’ll be provided throughout your career. Ask questions and get answers from Edward Jones financial advisors working in the field today.
Edward Jones Managing Partner
Career Progression
Come as you are. We will teach you everything you need to know.
Our Branch Office Administrators come from many different career backgrounds. Sales. Marketing. Customer service. Even finance. But they have one thing in common: a desire for a rewarding career that empowers them to make a difference in people’s lives. Your training begins with six months of dedicated onboarding – and is built out with mentoring, learning plans tailored to your needs, and 6,000-plus at the Headquarters making sure you have everything you need to succeed.